by WPFactory 5 (1 reviews)

Helpdesk Support Ticket System for WooCommerce

Name: Helpdesk Support Ticket System for WooCommerce
Rating: 5.0 (1 reviews)
Author: WPFactory

WordPress ticket system - Manage customer queries and issues on your WordPress eShop with helpdesk WooCommerce support ticket system

Helpdesk Support Ticket System for WooCommerce ranks #12,308 among WordPress.org plugins with 200+ active installations, is #77 of 526 in the Education & Support category, a 5/5 rating from 1 reviews, and was last updated Sep 25, 2026. Data from WordPress.org, refreshed twice daily — see methodology.

Compatible with WP 7.1

v2.2.0 Current Version v2.2.0

Updated 1 month ago Last Update on 25 Sep, 2026

Refreshed 1 week ago Last Refreshed on

#77 of 526 in Education & Support Top 25% by installs

View on WordPress.org

Rank

#12,308

— No change

Active Installs

200+

-23.4%

KW Avg Position

1 worse

Downloads

6.7K

+7 today

Support Resolved

— No change

Rating

100%

Review 5 out of 5

5 (1 reviews)

Next Milestone 300

Total Progress 40%

200+ 300+

1,322

Ranks to Climb

Growth Needed

8,000,000

Active Installs

Pro

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Rank Changes

Current #12,308

Change

Best #

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Active Installs Growth

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Active Installs 0,000,000+

Growth +0.0%

Peak 0,000,000

Downloads Growth

Downloads

Growth

Peak

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Reviews & Ratings

5.0

1 reviews

Overall 100%

1 (100%)

0 (0%)

Security History

Source: WPVulnerability

3 known vulnerabilities on record · 3 in the last 24 months · checked 3 months ago

Mar 23, 2026

Helpdesk Support Ticket System for WooCommerce [support-ticket-system-for-woocommerce] < 2.1.3

CVE-2026-23977 · Fixed in v2.1.3
Sep 22, 2025

Helpdesk Support Ticket System for WooCommerce [support-ticket-system-for-woocommerce] < 2.1.2

CVE-2025-57972 · Fixed in v2.1.2
Jul 11, 2025 UNPATCHED

Helpdesk Support Ticket System for WooCommerce [support-ticket-system-for-woocommerce] <= 2.1.0 (unfixed)

CVE-2025-60235 · No fix released

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Plugin Details

Version: 2.2.0
Last Updated: Sep 25, 2026
Requires WP: 6.2+
Tested Up To: 7.1
PHP Version: 7.4 or higher
Author: WPFactory

Support & Rating

Rating: ★ ★ ★ ★ ★ 5
Reviews: 1
Support Threads: 0
Resolved: 0%

Keywords

Support Ticket helpdesk helpdesk plugin support ticket system

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TL;DR

AI summary of the plugin's readme

This plugin is for WooCommerce store owners who want to offer customer support directly on their WordPress site. It solves the problem of disorganized customer support by adding a ticketing system where customers can submit and track issues from their My Account page.

My Account support tab
[stsw_user_tickets] shortcode
Ajax ticket submission
Email notifications for tickets
Default ticket assignee setting
Filterable ticket status list
Frontend ticket management
Custom email notification text

Frequently Asked Questions

Common questions about Helpdesk Support Ticket System for WooCommerce

In this case just flush your permalinks, go to Settings/Permalinks and press Save Changes.

Use the shortcode [stsw_user_tickets] in any page you built or guide the users to their account tab

Yes of course, you just need to enable it in the plugin's settings page.

This is available in the PRO Version

Please report security bugs found in the source code of the plugin through the Patchstack Vulnerability Disclosure Program. The Patchstack team will assist you with verification, CVE assignment, and notify the developers of this plugin.