by WPFactory 5 (1 reviews)

Helpdesk Support Ticket System for WooCommerce

Name: Helpdesk Support Ticket System for WooCommerce
Rating: 5.0 (1 reviews)
Author: WPFactory

WordPress ticket system - Manage customer queries and issues on your WordPress eShop with helpdesk WooCommerce support ticket system

Helpdesk Support Ticket System for WooCommerce ranks #11,956 among WordPress.org plugins with 200+ active installations, is #78 of 482 in the Education & Support category, a 5/5 rating from 1 reviews, and was last updated Feb 19, 2026. Data from WordPress.org, refreshed twice daily — see methodology.

Tested up to WP 6.9 (Current: 7.1.1)

v2.1.5 Current Version v2.1.5

Updated 6 months ago Last Update on 19 Feb, 2026

Refreshed 15 hours ago Last Refreshed on

#78 of 482 in Education & Support Top 25% by installs

View on WordPress.org

Rank

#11,956

— No change

Active Installs

200+

-7%

KW Avg Position

26.4

0.8 worse

Downloads

6.7K

+1 today

Support Resolved

— No change

Rating

100%

Review 5 out of 5

5 (1 reviews)

Next Milestone 300

Total Progress 95%

200+ 300+

780

Ranks to Climb

Growth Needed

8,000,000

Active Installs

Pro

Unlock Exact Install Count

See the precise estimated active installs for this plugin, calculated from real-time ranking data.

Exact install estimates within tiers
Track install growth over time
Milestone progress predictions

Upgrade to Pro

Need 5 more installs to reach 300+

Rank Changes

Current #11,956

Change

Best #

Upgrade to Pro

Unlock 30-day and 90-day rank history charts with a Pro subscription.

Upgrade Now

Active Installs Growth

Upgrade to Pro

Active Installs 0,000,000+

Growth +0.0%

Peak 0,000,000

Downloads Growth

Downloads

Growth

Peak

Upgrade to Pro

Unlock 30-day, 90-day, and yearly download history charts with a Pro subscription.

Upgrade Now

Reviews & Ratings

5.0

1 reviews

Overall 100%

1 (100%)

0 (0%)

Security History

Source: WPVulnerability

3 known vulnerabilities on record · 3 in the last 24 months · checked 1 month ago

Mar 23, 2026

Helpdesk Support Ticket System for WooCommerce [support-ticket-system-for-woocommerce] < 2.1.3

CVE-2026-23977 · Fixed in v2.1.3
Sep 22, 2025

Helpdesk Support Ticket System for WooCommerce [support-ticket-system-for-woocommerce] < 2.1.2

CVE-2025-57972 · Fixed in v2.1.2
Jul 11, 2025 UNPATCHED

Helpdesk Support Ticket System for WooCommerce [support-ticket-system-for-woocommerce] <= 2.1.0 (unfixed)

CVE-2025-60235 · No fix released

Track This Plugin

Get detailed analytics, keyword tracking, and position alerts delivered to your inbox.

Start Tracking Free

Plugin Details

Version: 2.1.5
Last Updated: Feb 19, 2026
Requires WP: 3.0.1+
Tested Up To: 6.9
PHP Version: 5.2.4 or higher
Author: WPFactory

Support & Rating

Rating: ★ ★ ★ ★ ★ 5
Reviews: 1
Support Threads: 0
Resolved: 0%

Keywords

Support Ticket helpdesk helpdesk plugin support ticket system

Upgrade to Pro

Unlock keyword rankings, search positions, and detailed analytics with a Pro subscription.

Upgrade Now

Similar Plugins

Adminify – White Label, Admin Menu Editor, Login Customizer

6K+ installs

#2,756

Master Addons for Elementor – Elementor Addons, Widgets, Mega Menu Builder, Popup Builder, Widget Builder & Template Kits

30K+ installs

#1,007

Tutor LMS – eLearning and online course solution

100K+ installs

#457

LearnPress – WordPress LMS Plugin for Create and Sell Online Courses

70K+ installs

#599

BetterDocs – AI Documentation, Knowledge Base, MCP Server, Docs, Wikis, FAQ & Chatbot

30K+ installs

#947

Ultimate FAQ Accordion Plugin

30K+ installs

#1,050

Tutor LMS Elementor Addons

30K+ installs

#1,060

LearnPress – Course Review

20K+ installs

#1,151

Uncanny Toolkit for LearnDash

20K+ installs

#1,189

LearnPress – Course Wishlist

10K+ installs

#1,423

View all Education-and-support plugins

TL;DR

AI summary of the plugin's readme

This plugin is for WooCommerce store owners who want to offer customer support directly on their WordPress site. It solves the problem of disorganized customer support by adding a ticketing system where customers can submit and track issues from their My Account page.

My Account support tab
[stsw_user_tickets] shortcode
Ajax ticket submission
Email notifications for tickets
Default ticket assignee setting
Filterable ticket status list
Frontend ticket management
Custom email notification text

Frequently Asked Questions

Common questions about Helpdesk Support Ticket System for WooCommerce

In this case just flush your permalinks, go to Settings/Permalinks and press Save Changes.

Use the shortcode [stsw_user_tickets] in any page you built or guide the users to their account tab

Yes of course, you just need to enable it in the plugin's settings page.

This is available in the PRO Version

Please report security bugs found in the source code of the plugin through the Patchstack Vulnerability Disclosure Program. The Patchstack team will assist you with verification, CVE assignment, and notify the developers of this plugin.