by Support Genix
4.4 (9 reviews)
Support Genix – Helpdesk, AI Chatbot, Knowledge Base & Customer Support Ticketing System
Manage customer support with a powerful helpdesk & support ticket system — track customer tickets, resolve, and streamline your support workflow.
Compatible with WP 6.9
v1.4.36
Current Version v1.4.36
Updated 22 hours ago
Last Update on 20 Jan, 2026
Synced 12 hours ago
Last Synced on
Rank
#8,759
-51 this week
Active Installs
600+
-7.1%
KW Avg Position
79
+4 better
Downloads
37.6K
+199 today
Support Resolved
0%
—
No change
Rating
88%
Review 4.4 out of 5
4.4
(9 reviews)
Next Milestone 700
600+
700+
348
Ranks to Climb
-
Growth Needed
8,000,000
Active Installs
Pro
Unlock Exact Install Count
See the precise estimated active installs for this plugin, calculated from real-time ranking data.
- Exact install estimates within tiers
- Track install growth over time
- Milestone progress predictions
Need 67 more installs to reach 700+
Rank Changes
Current
#8,759
Change
Best
#
Downloads Growth
Downloads
Growth
Peak
Upgrade to Pro
Unlock 30-day, 90-day, and yearly download history charts with a Pro subscription.
Upgrade NowReviews & Ratings
4.4
9 reviews
Overall
88%
5
7
(78%)
4
0
(0%)
3
1
(11%)
2
1
(11%)
1
0
(0%)
Tracked Keywords
Showing 5 of 5| Keyword | Position | Change | Type | Updated |
|---|---|---|---|---|
| helpdesk | 23 | — | Tag | 15 hours ago |
| AI Chatbot | 42 | — | Tag | 15 hours ago |
| knowledge base | 57 | — | Tag | 15 hours ago |
| Support Ticket | 91 | — | Tag | 15 hours ago |
| customer support | 182 | — | Tag | 15 hours ago |
Unlock Keyword Analytics
Track keyword rankings, search positions, and discover new ranking opportunities with a Pro subscription.
- Full keyword position tracking
- Historical ranking data
- Competitor keyword analysis
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Get detailed analytics, keyword tracking, and position alerts delivered to your inbox.
Start Tracking FreePlugin Details
- Version
- 1.4.36
- Last Updated
- Jan 20, 2026
- Requires WP
- 5.0+
- Tested Up To
- 6.9
- PHP Version
- 7.2 or higher
- Author
- Support Genix
Support & Rating
- Rating
- ★ ★ ★ ★ ☆ 4.4
- Reviews
- 9
- Support Threads
- 0
- Resolved
- 0%
Keywords
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Frequently Asked Questions
Common questions about Support Genix – Helpdesk, AI Chatbot, Knowledge Base & Customer Support Ticketing System
Absolutely not! Both the free and Pro versions support unlimited tickets. Your support capacity will never be restricted by our plugin.
Yes, 100%. All customer data is stored securely within your WordPress database with no external services required. Users maintain complete control over their personal information and can remove personal information from the account at any time.
Yes, Support Genix has pricing plans that allow usage on multiple websites. Depending on the chosen plan (developer or agency plan), it can be used on 5 websites or up to 100 websites, respectively.
Absolutely! Both the free and Pro versions allow you to create custom ticket fields to collect exactly the information you need from customers.
Not at all! Performance was our top priority during development. Support Genix is built with React JS for both the dashboard and portal interface, ensuring the plugin remains lightweight and responsive even with thousands of tickets.
Extremely secure. We follow WordPress security best practices, use proper data sanitization, and regularly audit our code for vulnerabilities. All sensitive data is properly encrypted, and access controls ensure only authorized agents can view ticket information.