by DevItems
4.5 (10 reviews)
Support Genix – Helpdesk, AI Chatbot, Knowledge Base & Customer Support Ticketing System
AI-powered helpdesk & support ticket system with chatbot, knowledge base, and smart automation for WordPress.
Compatible with WP 7.0.1
v1.4.49
Current Version v1.4.49
Updated 1 day ago
Last Update on 16 Jul, 2026
Refreshed 11 hours ago
Last Refreshed on
Rank
#4,610
—
No change
Active Installs
2K+
+0.6%
KW Avg Position
11.6
—
No change
Downloads
63.8K
+248 today
Support Resolved
100%
—
No change
Rating
90%
Review 4.5 out of 5
4.5
(10 reviews)
Next Milestone 3K
2K+
3K+
335
Ranks to Climb
-
Growth Needed
8,000,000
Active Installs
Pro
Unlock Exact Install Count
See the precise estimated active installs for this plugin, calculated from real-time ranking data.
- Exact install estimates within tiers
- Track install growth over time
- Milestone progress predictions
Need 86 more installs to reach 3K+
Rank Changes
Current
#4,610
Change
Best
#
Downloads Growth
Downloads
Growth
Peak
Upgrade to Pro
Unlock 30-day, 90-day, and yearly download history charts with a Pro subscription.
Upgrade NowReviews & Ratings
4.5
10 reviews
Overall
90%
5
8
(80%)
4
0
(0%)
3
1
(10%)
2
1
(10%)
1
0
(0%)
Tracked Keywords
Showing 5 of 5| Keyword | Position | Change | Type | Updated |
|---|---|---|---|---|
| helpdesk | 6 | — | Tag | 1 day ago |
| customer support | 7 | — | Tag | 1 day ago |
| knowledge base | 10 | — | Tag | 1 day ago |
| Support Ticket | 11 | — | Tag | 1 day ago |
| AI Chatbot | 24 | — | Tag | 1 day ago |
Unlock Keyword Analytics
Track keyword rankings, search positions, and discover new ranking opportunities with a Pro subscription.
- Full keyword position tracking
- Historical ranking data
- Competitor keyword analysis
Support Threads Overview
Resolved
Unresolved
1
Total Threads
1
Resolved
0
Unresolved
100%
Resolution Rate
Track This Plugin
Get detailed analytics, keyword tracking, and position alerts delivered to your inbox.
Start Tracking FreePlugin Details
- Version
- 1.4.49
- Last Updated
- Jul 16, 2026
- Requires WP
- 6.0+
- Tested Up To
- 7.0.1
- PHP Version
- 7.4 or higher
- Author
- DevItems
Support & Rating
- Rating
- ★ ★ ★ ★ ★ 4.5
- Reviews
- 10
- Support Threads
- 1
- Resolved
- 100%
Keywords
Upgrade to Pro
Unlock keyword rankings, search positions, and detailed analytics with a Pro subscription.
Upgrade NowSimilar Plugins
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Frequently Asked Questions
Common questions about Support Genix – Helpdesk, AI Chatbot, Knowledge Base & Customer Support Ticketing System
Absolutely not! Both the free and Pro versions support unlimited tickets, unlimited customers, and unlimited agents. Your support capacity will never be restricted by our plugin.
The AI Chatbot uses your Knowledge Base content to provide instant answers to customer questions 24/7. When a visitor asks a question, the chatbot intelligently searches your documentation and delivers relevant answers automatically. It can be displayed as a floating widget across your entire site. You can also track chatbot performance with built-in analytics including conversation history, daily trends, and helpfulness rates.
Support Genix supports Support Genix AI, OpenAI (GPT), and Claude (Anthropic) for AI-powered features like AI Ticket Reply, AI Docs Writer, and AI Chatbot. Support Genix AI is our built-in AI service that includes free credits, so you can start using AI features immediately without setting up external API keys.
Yes! Support Genix includes a full-featured Knowledge Base system in the free version. You can create and organize help documentation with categories, tags, and authors. It includes an AI Docs Writer to generate professional help articles quickly, Full Site Editing (FSE) compatibility, style customization, and built-in analytics to track content performance and user search behavior. The Knowledge Base also powers the AI Chatbot for automated support.
Yes! Support Genix includes built-in migration tools for both tickets and documentation. You can import tickets, customers, and conversation history from other helpdesk plugins, and migrate your existing documentation into the Support Genix Knowledge Base — with one-click migration that preserves your existing data structure.
Yes! Support Genix includes a modern, React-based customer portal that you can embed on any page using the [supportgenix] shortcode. Customers can submit new tickets, track existing ones, and manage their support requests — all from a responsive, easy-to-use interface. Guest ticket submission is also supported.
Yes! Support Genix integrates with WooCommerce, allowing agents to view customer order history directly within support tickets for instant purchase context and faster resolution.
Yes! Support Genix is fully compatible with WPML and Polylang for multilingual support. The plugin already includes translations for 10 languages — German, Spanish, French, Italian, Polish, Portuguese, Turkish, and Ukrainian — and is fully translation-ready for any additional language.
Yes, 100%. Core ticket functionality stores all data securely within your WordPress database. Users maintain complete control over their personal information and can remove personal data from their account at any time. Optional AI and third-party integrations (OpenAI, Claude, Google, etc.) may transmit data to external services when enabled.
Yes! The free version can be used on unlimited websites with no restrictions. The Pro version has pricing plans for multiple websites — depending on the chosen plan (developer or agency plan), it can be used on 5 websites or up to 100 websites, respectively.