by DevItems 4.4 (10 reviews)

Support Genix – Helpdesk, AI Chatbot, Knowledge Base & Customer Support Ticketing System

Name: Support Genix – Helpdesk, AI Chatbot, Knowledge Base & Customer Support Ticketing System
Rating: 4.4 (10 reviews)
Author: DevItems

AI-powered helpdesk & support ticket system with chatbot, knowledge base, and smart automation for WordPress.

Support Genix ranks #4,343 among WordPress.org plugins with 2,000+ active installations, is #30 of 479 in the Education & Support category, a 4.4/5 rating from 10 reviews, and was last updated Sep 6, 2026. Data from WordPress.org, refreshed twice daily — see methodology.

Compatible with WP 7.1

v1.4.54 Current Version v1.4.54

Updated 1 week ago Last Update on 06 Sep, 2026

Refreshed 9 hours ago Last Refreshed on

#30 of 479 in Education & Support Top 10% by installs Downloads -63.3% this week Actively maintained

View on WordPress.org

Rank

#4,343

— No change

Active Installs

2K+

-32%

KW Avg Position

12.2

0.2 worse

Downloads

48K

+27 today

Support Resolved

100%

— No change

Rating

88%

Review 4.4 out of 5

4.4 (10 reviews)

Next Milestone 3K

Total Progress 97.4%

2K+ 3K+

103

Ranks to Climb

Growth Needed

8,000,000

Active Installs

Pro

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Need 26 more installs to reach 3K+

Rank Changes

Current #4,343

Change

Best #

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Active Installs Growth

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Active Installs 0,000,000+

Growth +0.0%

Peak 0,000,000

Downloads Growth

Downloads

Growth

Peak

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Unlock 30-day, 90-day, and yearly download history charts with a Pro subscription.

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Reviews & Ratings

4.4

10 reviews

Overall 88%

8 (80%)

0 (0%)

1 (10%)

0 (0%)

Support Threads Overview

Resolved

Unresolved

Total Threads

Resolved

Unresolved

100%

Resolution Rate

Security History

Source: WPVulnerability

3 known vulnerabilities on record · 2 in the last 24 months · checked 1 month ago

Sep 3, 2025

Support Genix – Helpdesk, AI Chatbot, Knowledge Base & Customer Support Ticketing System [support-genix-lite] < 1.4.24

CVE-2025-58635 · Fixed in v1.4.24
Mar 27, 2025

Support Genix – Helpdesk, AI Chatbot, Knowledge Base & Customer Support Ticketing System [support-genix-lite] < 1.4.12

CVE-2025-30777 · Fixed in v1.4.12
Apr 16, 2024

Support Genix – Helpdesk, AI Chatbot, Knowledge Base & Customer Support Ticketing System [support-genix-lite] < 1.2.4

CVE-2023-49742 · Fixed in v1.2.4

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Plugin Details

Version: 1.4.54
Last Updated: Sep 06, 2026
Requires WP: 6.0+
Tested Up To: 7.1
PHP Version: 7.4 or higher
Author: DevItems

Support & Rating

Rating: ★ ★ ★ ★ ☆ 4.4
Reviews: 10
Support Threads: 1
Resolved: 100%

Keywords

AI Chatbot Support Ticket customer support helpdesk knowledge base

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TL;DR

AI summary of the plugin's readme

Support Genix is aimed at businesses running WordPress sites, including e-commerce stores and WooCommerce shops, that need to manage customer support. It provides a helpdesk system with support tickets, a knowledge base, and an AI chatbot to organize and automate customer service.

Support ticket management
AI-powered chatbot
Knowledge base management
Help Me Write AI reply assistant
AI Writing Assistant for docs
WooCommerce integration
Support tickets report
Unlimited agents and customers

Frequently Asked Questions

Common questions about Support Genix – Helpdesk, AI Chatbot, Knowledge Base & Customer Support Ticketing System

Absolutely not! Both the free and Pro versions support unlimited tickets, unlimited customers, and unlimited agents. Your support capacity will never be restricted by our plugin.

The AI Chatbot uses your Knowledge Base content to provide instant answers to customer questions 24/7. When a visitor asks a question, the chatbot intelligently searches your documentation and delivers relevant answers automatically. It can be displayed as a floating widget across your entire site. You can also track chatbot performance with built-in analytics including conversation history, daily trends, and helpfulness rates.

Support Genix supports OpenAI (GPT) and Claude (Anthropic) for AI-powered features like AI Ticket Reply, AI Docs Writer, and AI Chatbot. Add your API key in Settings > API Keys to enable them.

Yes! Support Genix includes a full-featured Knowledge Base system in the free version. You can create and organize help documentation with categories, tags, and authors. It includes an AI Docs Writer to generate professional help articles quickly, Full Site Editing (FSE) compatibility, style customization, and built-in analytics to track content performance and user search behavior. The Knowledge Base also powers the AI Chatbot for automated support.

Yes! Support Genix includes built-in migration tools for both tickets and documentation. You can import tickets, customers, and conversation history from other helpdesk plugins, and migrate your existing documentation into the Support Genix Knowledge Base — with one-click migration that preserves your existing data structure.

Yes! Support Genix includes a modern, React-based customer portal that you can embed on any page using the [supportgenix] shortcode. Customers can submit new tickets, track existing ones, and manage their support requests — all from a responsive, easy-to-use interface. Guest ticket submission is also supported.

Yes! Support Genix integrates with WooCommerce, allowing agents to view customer order history directly within support tickets for instant purchase context and faster resolution.

Yes! Support Genix is fully compatible with WPML and Polylang for multilingual support. The plugin already includes translations for 10 languages — German, Spanish, French, Italian, Polish, Portuguese, Turkish, and Ukrainian — and is fully translation-ready for any additional language.

Yes, 100%. Core ticket functionality stores all data securely within your WordPress database. Users maintain complete control over their personal information and can remove personal data from their account at any time. Optional AI and third-party integrations (OpenAI, Claude, Google, etc.) may transmit data to external services when enabled.

Yes! The free version can be used on unlimited websites with no restrictions. The Pro version has pricing plans for multiple websites — depending on the chosen plan (developer or agency plan), it can be used on 5 websites or up to 100 websites, respectively.