by ThriveDesk 4.5 (13 reviews)

ThriveDesk – Live Chat, AI Chatbot, Helpdesk & Customer Support Ticket System

Name: ThriveDesk – Live Chat, AI Chatbot, Helpdesk & Customer Support Ticket System
Rating: 4.5 (13 reviews)
Author: ThriveDesk

Help desk, live chat and AI chatbot for WordPress and WooCommerce. Every email, chat and support ticket in one shared inbox, with orders inside.

ThriveDesk ranks #14,571 among WordPress.org plugins with 100+ active installations, is #83 of 479 in the Education & Support category, a 4.5/5 rating from 13 reviews, and was last updated Sep 7, 2026. Data from WordPress.org, refreshed twice daily — see methodology.

Compatible with WP 7.1

v2.7.1 Current Version v2.7.1

Updated 1 week ago Last Update on 07 Sep, 2026

Refreshed 13 hours ago Last Refreshed on

#83 of 479 in Education & Support Top 25% by installs Downloads -39.6% this week Actively maintained

View on WordPress.org

Rank

#14,571

-22 this week

Active Installs

100+

-38.3%

KW Avg Position

77.8

0.6 worse

Downloads

13.3K

+13 today

Support Resolved

— No change

Rating

90%

Review 4.5 out of 5

4.5 (13 reviews)

Next Milestone 200

Total Progress 36%

100+ 200+

7,839

Ranks to Climb

Growth Needed

8,000,000

Active Installs

Pro

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Need 64 more installs to reach 200+

Rank Changes

Current #14,571

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Active Installs Growth

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Active Installs 0,000,000+

Growth +0.0%

Peak 0,000,000

Downloads Growth

Downloads

Growth

Peak

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Reviews & Ratings

4.5

13 reviews

Overall 90%

11 (85%)

0 (0%)

1 (8%)

Security History

Source: WPVulnerability

3 known vulnerabilities on record · 2 in the last 24 months · checked 1 month ago

Jul 10, 2026

Agentic Help Desk Plugin for WordPress – Live Chat, AI Chatbot & Ticketing – ThriveDesk [thrivedesk] < 2.2.0

CVE-2026-1832 · Fixed in v2.2.0
Nov 11, 2024

Agentic Help Desk Plugin for WordPress – Live Chat, AI Chatbot & Ticketing – ThriveDesk [thrivedesk] < 2.0.7

CVE-2025-24536 · Fixed in v2.0.7
Feb 3, 2022

Agentic Help Desk Plugin for WordPress – Live Chat, AI Chatbot & Ticketing – ThriveDesk [thrivedesk] < 0.9.6

Fixed in v0.9.6

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Plugin Details

Version: 2.7.1
Last Updated: Sep 07, 2026
Requires WP: 4.9+
Tested Up To: 7.1
PHP Version: 7.4 or higher
Author: ThriveDesk

Support & Rating

Rating: ★ ★ ★ ★ ★ 4.5
Reviews: 13
Support Threads: 0
Resolved: 0%

Keywords

AI Chatbot chatbot customer support helpdesk live chat

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TL;DR

AI summary of the plugin's readme

This plugin is for WordPress and WooCommerce store owners who need a customer support system. It solves the problem of scattered customer conversations by combining email, live chat, and ticketing with order and subscription management into one help desk.

Shared inbox and ticketing system
Live chat widget for WordPress
WooCommerce order and refund management
AI chatbot (NEO) for auto-replies
Knowledge base with AI-powered search
Automation rules for routing and tagging
Reporting dashboards (CSAT, leaderboard)
WPPortal embedded support portal

Frequently Asked Questions

Common questions about ThriveDesk – Live Chat, AI Chatbot, Helpdesk & Customer Support Ticket System

Yes. The plugin is free and open source. It connects to a ThriveDesk account, which starts with a 7-day free trial and no credit card.

No. The plugin loads its scripts only on the pages that need them, adds no extra database queries to normal page loads, and caches everything it fetches from ThriveDesk.

Yes. ThriveDesk is a complete help desk for any WordPress site: SaaS, digital products, memberships, agencies. WooCommerce is an integration, not a requirement.

Yes. With WooCommerce connected, agents can view order history, check shipping, refund or cancel orders, edit line items and cancel subscriptions from inside the ticket. Each of those actions can be restricted to the agents you choose.

No. Store data is read from your site when an agent opens a ticket and cached locally. It is not copied to ThriveDesk servers.

NEO is trained on your knowledge base, documents and website. It can auto-reply to customers, draft answers for agents and classify tickets. New content takes effect immediately, and you can test replies in the AI Playground before turning auto-reply on.

Yes. Put the [thrivedesk_portal] shortcode on a page, or turn on the Support tab in WooCommerce My Account. Any contact form plugin can create tickets too: point the form at your ThriveDesk inbox address, which the Portal tab shows with a copy button.

Yes. It covers the shared inbox, ticketing, live chat, AI and knowledge base, adds native WooCommerce support that those tools need add-ons for, and costs less. Migration from either is free.

The plugin uses nonce verification and capability checks on every form and request, and sends data to ThriveDesk only after you connect it. ThriveDesk's own privacy policy covers the service.

Yes. The portal and the chat widget work with any theme that follows WordPress standards. No page builder is required.