by Text 4.6 (98 reviews)

LiveChat

Name: LiveChat - Live Chat Plugin for WP Websites
Rating: 4.6 (98 reviews)
Author: Text

Best live chat and help desk plugin for WordPress websites. Add the LiveChat widget to engage visitors and provide real‑time customer support! 🚀

LiveChat ranks #1,675 among WordPress.org plugins with 10,000+ active installations, is #93 of 3,122 in the Communication category, a 4.6/5 rating from 98 reviews, and was last updated May 25, 2026. Data from WordPress.org, refreshed twice daily — see methodology.

Tested up to WP 6.9 (Current: 7.0.2)

v5.0.12 Current Version v5.0.12

Updated 2 months ago Last Update on 25 May, 2026

Refreshed 14 hours ago Last Refreshed on

#93 of 3,122 in Communication Top 5% by installs Downloads -7.9% this week

View on WordPress.org

Rank

#1,675

-1 this week

Active Installs

10K+

— No change

KW Avg Position

18.6

0.2 better

Downloads

1.3M

+45 today

Support Resolved

50%

— No change

Rating

92%

Review 4.6 out of 5

4.6 (98 reviews)

Next Milestone 20K

Total Progress 70.2%

10K+ 20K+

232

Ranks to Climb

Growth Needed

8,000,000

Active Installs

Pro

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Need 2,979 more installs to reach 20K+

Rank Changes

Current #1,675

Change

Best #

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Active Installs Growth

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Active Installs 0,000,000+

Growth +0.0%

Peak 0,000,000

Downloads Growth

Downloads

Growth

Peak

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Reviews & Ratings

4.6

98 reviews

Overall 92%

87 (89%)

0 (0%)

1 (1%)

2 (2%)

8 (8%)

Tracked Keywords

Showing 5 of 5

Keyword	Position	Change	Type	Updated
livechat	1	—	Tag	15 hours ago
live chat	15	—	Tag	15 hours ago
customer support	15	—	Tag	15 hours ago
chat widget	15	—	Tag	15 hours ago
chatbot	47	—	Tag	15 hours ago

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Upgrade Plan

Support Threads Overview

Resolved

Unresolved

Total Threads

Resolved

Unresolved

50%

Resolution Rate

Security History

Source: WPVulnerability

4 known vulnerabilities on record · 0 in the last 24 months · checked 1 day ago

Dec 5, 2023

LiveChat – Live Chat Plugin for WP Websites [wp-live-chat-software-for-wordpress] < 4.5.16

CVE-2023-49821 · Fixed in v4.5.16
Jul 10, 2019

LiveChat – Live Chat Plugin for WP Websites [wp-live-chat-software-for-wordpress] < 3.7.4

Fixed in v3.7.4
Jun 26, 2019

LiveChat – Live Chat Plugin for WP Websites [wp-live-chat-software-for-wordpress] < 3.7.4

Fixed in v3.7.4
LiveChat – Live Chat Plugin for WP Websites [wp-live-chat-software-for-wordpress] < 3.7.6

Fixed in v3.7.6

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Plugin Details

Version: 5.0.12
Last Updated: May 25, 2026
Requires WP: 4.4+
Tested Up To: 6.9
PHP Version: 7.2 or higher
Author: Text

Support & Rating

Rating: ★ ★ ★ ★ ★ 4.6
Reviews: 98
Support Threads: 2
Resolved: 50%

Keywords

chat widget chatbot customer support live chat livechat

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TL;DR

AI summary of the plugin's readme

This plugin is for WordPress site owners who want to add live chat support to their websites, from small blogs to ecommerce stores. It lets them connect with visitors in real time, capture leads when offline, and combine human agents with AI-powered chatbot automation for customer support.

LiveChat + ChatBot AI automation
Lead capture via offline contact form
Website visitor tracking
Targeted messages and smart triggers
WooCommerce ecommerce integration
Customer profiles and CRM integration
Mobile app for iOS and Android
Multisite support

Frequently Asked Questions

Common questions about LiveChat - Live Chat Plugin for WP Websites

Yes. You can create a free LiveChat account during the plugin installation process.

Yes! Our support team is available 24/7/365 via live chat. Just visit our website to start a conversation.

LiveChat offers multiple pricing plans to fit different business needs. You can start with a free trial — no credit card required. For details, visit our LiveChat pricing page.

Yes. LiveChat is GDPR compliant. You can enable data consent forms, anonymize chat transcripts, and set data retention policies. Learn more in our GDPR compliance guide.

Absolutely. All conversations are protected by 256-bit SSL encryption, and we support 2-step verification, role-based access, and data masking. Learn more about our security features.

Yes! You can connect ChatBot to LiveChat to automate answers, qualify leads, and handle chats outside business hours. Learn how to get started with ChatBot.

LiveChat stands out for its speed, UX, scalability, and AI capabilities. Unlike many free plugins, we offer advanced features like chat routing, chatbots, visitor tracking, reports, and multichannel integrations — all in one app.

Yes. You can fully explore the LiveChat plugin with a 14-day free trial, including all premium features. No billing info required.

No. You can handle an unlimited number of chats with any number of customers.

Yes. The LiveChat plugin lets you view visitor location, current page, time on site, referral source, and more — all in real time.