by
YoOhw Studio
1 (0 reviews)
Support Portal
Create a private customer support portal with topics, replies, theme shortcodes, and protected attachments in WordPress posts/comments mode.
Support Portal ranks #48,406 among WordPress.org plugins with 1+ active installations, is #275 of 526 in the Education & Support category, a 1/5 rating from 0 reviews, and was last updated Oct 25, 2026. Data from WordPress.org, refreshed twice daily — see methodology.
Compatible with WP 7.1
v1.1.1
Current Version v1.1.1
Updated 2 weeks ago
Last Update on 25 Oct, 2026
Refreshed 1 week ago
Last Refreshed on
#275 of 526 in Education & Support
Downloads -82.2% this week
Actively maintained
Rank
#48,406
—
No change
Active Installs
1+
—
No change
KW Avg Position
156
—
No change
Downloads
258
+1 today
Support Resolved
0%
—
No change
Rating
20%
Review 1 out of 5
1
(0 reviews)
Next Milestone 10
0+
10+
35,469
Ranks to Climb
-
Growth Needed
8,000,000
Active Installs
Pro
Unlock Exact Install Count
See the precise estimated active installs for this plugin, calculated from real-time ranking data.
- Exact install estimates within tiers
- Track install growth over time
- Milestone progress predictions
Need 5 more installs to reach 10+
Rank Changes
Current
#48,406
Change
Best
#
Downloads Growth
Downloads
Growth
Peak
Upgrade to Pro
Unlock 30-day, 90-day, and yearly download history charts with a Pro subscription.
Upgrade NowReviews & Ratings
1.0
0 reviews
Overall
20%
5
0
(0%)
4
0
(0%)
3
0
(0%)
2
0
(0%)
1
0
(0%)
Track This Plugin
Get detailed analytics, keyword tracking, and position alerts delivered to your inbox.
Start Tracking FreePlugin Details
- Version
- 1.1.1
- Last Updated
- Oct 25, 2026
- Requires WP
- 6.2+
- Tested Up To
- 7.1
- PHP Version
- 7.4 or higher
- Author
- YoOhw Studio
Support & Rating
- Rating
- ★ ☆ ☆ ☆ ☆ 1
- Reviews
- 0
- Support Threads
- 0
- Resolved
- 0%
Keywords
Upgrade to Pro
Unlock keyword rankings, search positions, and detailed analytics with a Pro subscription.
Upgrade NowSimilar Plugins
Adminify – White Label, Admin Menu Editor, Login Customizer
6K+ installs
#2,757
Master Addons for Elementor – Elementor Addons, Widgets, Mega Menu Builder, Popup Builder, Widget Builder & Template Kits
30K+ installs
#1,015
Tutor LMS – eLearning and online course solution
100K+ installs
#462
LearnPress – WordPress LMS Plugin for Create and Sell Online Courses
70K+ installs
#611
BetterDocs – AI Documentation, Knowledge Base, MCP Server, Docs, Wikis, FAQ & Chatbot
30K+ installs
#958
Ultimate FAQ Accordion Plugin
30K+ installs
#1,057
Tutor LMS Elementor Addons
30K+ installs
#1,075
LearnPress – Course Review
20K+ installs
#1,169
Uncanny Toolkit for LearnDash
20K+ installs
#1,201
LearnPress – Course Wishlist
10K+ installs
#1,440
Frequently Asked Questions
Common questions about Support Portal
Customers can view their own topics, subject to category-access rules. Staff access depends on the plugin's dedicated support capabilities. Custom roles can be granted the capabilities they need. Customer profiles are restricted to authorized support staff.
Yes, but switching does not migrate, merge, or delete conversations. The portal reads and writes the selected dataset, while the other dataset remains in place. Isolated support tables are created only after isolated storage is selected and saved.
In WordPress posts/comments storage, enable uploads separately for new topics and replies. Set 1–20 files per submission, 1–1024 MB per file, and permitted image, video, or ZIP groups. WordPress and PHP limits may reduce the effective upload size. Selecting no file groups disables new uploads. Choose image/video previews or download links only for existing attachments. Disabling uploads or removing an allowed group does not delete or hide existing files or change their protected download permissions. Uploads are unavailable in isolated storage.
New support attachments and generated image variants are stored outside the public uploads path and served through an authorization check. Their private storage directory is outside the web document root. Downloads require authorization for the related conversation. PHP must be able to write to the private directory, and the plugin must be able to verify the storage location; uploads are rejected when verification fails. The hosting operator must ensure that aliases, other virtual hosts, symlinks, or CDN mappings do not expose this directory. Include it in private backups. See inc/attachment-storage.md in the plugin for hosting requirements and configuration. Existing files from 1.0.0 need an explicit securing step. Activation does not move or delete files; follow the Upgrade Notice before upgrading.
In Settings > Support Portal > Emails, configure the sender name/address, administrator notification recipient, and new-topic notifications and new-reply notifications to topic owners and previous participants. Configure follow-up reminders after a customer reply and closing warnings after a support reply. Reminder durations are measured in hours; 0 or an empty value disables that reminder. Topic notifications and reminders require WordPress posts/comments storage. They use WordPress mail delivery; your hosting or SMTP configuration determines actual delivery. Save settings before using the fixed-sample preview and test email. An accepted test confirms only that the mail transport accepted the message, not inbox delivery. Support notifications use the portal email template. In WordPress posts/comments mode, you can also apply that template to other WordPress emails; this option is enabled by default. Topic notification switches do not disable registration or password-reset emails.
In WordPress posts/comments storage, the default is 48 hours after the latest support reply without a customer response. Change this duration under General, or enter 0 or leave it empty to disable auto-resolve. Resolving a topic also closes replies. A closing warning must be earlier than the auto-resolve duration. Disabling email does not disable auto-resolve. Changes apply to existing open topics, so shortening the duration or re-enabling auto-resolve can resolve overdue topics on a later background run. Resolved topics are not reopened automatically. Background processing depends on WordPress cron, so timing may vary with the site's cron setup.
Yes. Configure reply collapsing, the number of replies shown initially and per expansion (1–100), and topics per page (1–100). Defaults are five replies per batch and eight topics per page. Topic page size also applies to embedded lists and customer profiles. Choose WordPress avatars or initials only. WordPress avatar visibility is respected, and initials are the fallback when an avatar is unavailable.
Create a regular WordPress page with a slug outside portal routes such as /support/, /topics/, /new/, or /login/, then add a shortcode listed above. Use one copy of each shortcode per page, and place login and lost-password forms on separate pages. In WordPress posts/comments storage, disable "Render standard WordPress pages with the plugin UI" and use pretty permalinks for theme pages. The homepage remains the portal dashboard. In isolated storage, regular pages already use the theme. Topic details, replies, and successful topic submissions continue to open the dedicated portal. Exclude all shortcode pages from page, CDN, and fragment caches, including for guests. The plugin sends no-cache signals, but upstream caches can respond before WordPress runs. Page builders must render shortcodes server-side before footer scripts. See docs/theme-shortcodes.md in the source repository for detailed integration guidance.
No. Support Portal does not transmit support conversations, attachments, or account data to YoOhw. Email notifications are sent through your site's configured WordPress mail transport to the relevant recipients.
The plugin removes its settings, scheduled hooks, and custom capabilities. Support conversations, attachments, users, categories, and isolated support tables are intentionally retained to reduce the risk of accidental data loss. Private attachment files and recovery copies also need to be covered by your own retention policy.
