by zendesk_official 2 (7 reviews)

Zendesk Support for Wordpress

Name: Zendesk Support for Wordpress
Rating: 2.0 (7 reviews)
Author: zendesk_official

Bring the helpdesk into your blog

Zendesk Support for Wordpress ranks #5,169 among WordPress.org plugins with 1,000+ active installations, is #796 of 8,538 in the Customization category, a 2/5 rating from 7 reviews, and was last updated Sep 5, 2023. Data from WordPress.org, refreshed twice daily — see methodology.

Tested up to WP 6.3 (Current: 7.1)

v1.8.5 Current Version v1.8.5

Updated 3 years ago Last Update on 05 Sep, 2023

Refreshed 15 hours ago Last Refreshed on

#796 of 8,538 in Customization Top 10% by installs Downloads +33% this week No update in over a year

View on WordPress.org

Rank

#5,169

+1 this week

Active Installs

1K+

-64%

KW Avg Position

111.3

0.4 better

Downloads

138.2K

+22 today

Support Resolved

— No change

Rating

40%

Review 2 out of 5

2 (7 reviews)

Next Milestone 2K

Total Progress 27.3%

1K+ 2K+

5,120

Ranks to Climb

Growth Needed

8,000,000

Active Installs

Pro

Unlock Exact Install Count

See the precise estimated active installs for this plugin, calculated from real-time ranking data.

Exact install estimates within tiers
Track install growth over time
Milestone progress predictions

Upgrade to Pro

Need 727 more installs to reach 2K+

Rank Changes

Current #5,169

Change

Best #

Upgrade to Pro

Unlock 30-day and 90-day rank history charts with a Pro subscription.

Upgrade Now

Active Installs Growth

Upgrade to Pro

Active Installs 0,000,000+

Growth +0.0%

Peak 0,000,000

Downloads Growth

Downloads

Growth

Peak

Upgrade to Pro

Unlock 30-day, 90-day, and yearly download history charts with a Pro subscription.

Upgrade Now

Reviews & Ratings

2.0

7 reviews

Overall 40%

1 (14%)

0 (0%)

1 (14%)

4 (57%)

Security History

Source: WPVulnerability

1 known vulnerability on record · 0 in the last 24 months · checked 1 month ago

Apr 18, 2023

Zendesk Support for WordPress [zendesk] < 1.8.5 (closed)

CVE-2023-23716 · Fixed in v1.8.5

Track This Plugin

Get detailed analytics, keyword tracking, and position alerts delivered to your inbox.

Start Tracking Free

Plugin Details

Version: 1.8.5
Last Updated: Sep 05, 2023
Requires WP: 2.9.2+
Tested Up To: 6.3
PHP Version: N/A
Author: zendesk_official

Support & Rating

Rating: ★ ★ ☆ ☆ ☆ 2
Reviews: 7
Support Threads: 0
Resolved: 0%

Keywords

customer support help desk helpdesk support zendesk

Upgrade to Pro

Unlock keyword rankings, search positions, and detailed analytics with a Pro subscription.

Upgrade Now

Similar Plugins

Adminify – White Label, Admin Menu Editor, Login Customizer

6K+ installs

#2,752

Master Addons for Elementor – Elementor Addons, Widgets, Mega Menu Builder, Popup Builder, Widget Builder & Template Kits

30K+ installs

#1,007

Elementor Website Builder - more than just a page builder

10M+ installs

LiteSpeed Cache

7M+ installs

Ultimate Addons for Elementor – Widgets, Templates, WooCommerce & Header Footer Builder

2M+ installs

#26

Essential Addons for Elementor - Popular Elementor Templates & Widgets

1M+ installs

#29

Starter Templates: AI-Powered Website Templates for Elementor & Gutenberg

One Click Demo Import

1M+ installs

#61

Translate Wordpress with GTranslate

900K+ installs

#71

View all Customization plugins

TL;DR

AI summary of the plugin's readme

This plugin is for WordPress site owners who use Zendesk as their helpdesk. It connects the WordPress site to Zendesk so users can log in via single sign-on, submit tickets, and get support without leaving the blog.

Single sign-on remote authentication
Convert blog comments to tickets
Zendesk Support Web Widget
Zendesk Support Feedback Tab
Access tickets from dashboard
Contact form on dashboard

Frequently Asked Questions

Common questions about Zendesk Support for Wordpress

You do need a Zendesk account in order to use this plugin, otherwise it's a little useless! You can sign up in 30 seconds, which gives you a 30 day free help desk software trial with no credit card needed.

As of 1.6 there are two template tags available: the_zendesk_webwidget It can be used like: This will place the Zendesk Support Web Widget on to any template page you wish. Make sure it's as close to the footer as possible. Alternatively, if you want the Zendesk Web Widget placed on all pages and posts on your site, you can choose this option from this plugin's settings page, rather than using the template tag. the_zendesk_dropbox It can be used like: This will place the Zendesk Support Feedback Tab (formerly known as dropbox) on to any template page you wish. Make sure it's as close to the footer as possible. Alternatively, if you want the Zendesk Suuport Feedback Tab placed on all pages and posts on your site, you can choose this option from this plugin's settings page, rather than using the template tag.

There are three possible reasons for this. The person that made the comment does not have an email address, in which case turning their comment into a ticket would be useless, as you would not be able to get back to them. That comment already has a comment against it, each comment can only have one Zendesk Support ticket associated. You are not authenticated into Zendesk via Wordpress. To do this, you'll need to login via the Zendesk for Wordpress widget. This can either be the tickets widget, or the contact form widget (where anonymous submission are turned off).

We've made this super handy guide on what it is and how to get started.

Nope! It's completely up to you. If you want, you can just use the plugin for single sign on with Zendesk.