by Zendesk
2 (7 reviews)
Zendesk Support for Wordpress
Bring the helpdesk into your blog
Tested up to WP 6.3 (Current: 6.9)
v1.8.5
Current Version v1.8.5
Updated 2 years ago
Last Update on 05 Sep, 2023
Synced 6 hours ago
Last Synced on
Rank
#4,997
-1 this week
Active Installs
2K+
-19.1%
KW Avg Position
128
—
No change
Downloads
137.5K
+3 today
Support Resolved
0%
—
No change
Rating
40%
Review 2 out of 5
2
(7 reviews)
Next Milestone 3K
2K+
3K+
579
Ranks to Climb
-
Growth Needed
8,000,000
Active Installs
Pro
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Rank Changes
Current
#4,997
Change
Best
#
Downloads Growth
Downloads
Growth
Peak
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2.0
7 reviews
Overall
40%
5
1
(14%)
4
0
(0%)
3
1
(14%)
2
1
(14%)
1
4
(57%)
Tracked Keywords
Showing 3 of 3| Keyword | Position | Change | Type | Updated |
|---|---|---|---|---|
| zendesk | 48 | — | Tag | 6 hours ago |
| help desk | 152 | — | Tag | 6 hours ago |
| helpdesk | 184 | — | Tag | 6 hours ago |
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- Version
- 1.8.5
- Last Updated
- Sep 05, 2023
- Requires WP
- 2.9.2+
- Tested Up To
- 6.3
- PHP Version
- N/A
- Author
- Zendesk
Support & Rating
- Rating
- ★ ★ ☆ ☆ ☆ 2
- Reviews
- 7
- Support Threads
- 0
- Resolved
- 0%
Keywords
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Frequently Asked Questions
Common questions about Zendesk Support for Wordpress
You do need a Zendesk account in order to use this plugin, otherwise it's a little useless! You can sign up in 30 seconds, which gives you a 30 day free help desk software trial with no credit card needed.
What template tags are available at what do they do?
As of 1.6 there are two template tags available:
the_zendesk_webwidget
It can be used like:
This will place the Zendesk Support Web Widget on to any template page you wish. Make sure it's as close to the footer as possible.
Alternatively, if you want the Zendesk Web Widget placed on all pages and posts on your site, you can choose this option from this plugin's settings page, rather than using the template tag.
the_zendesk_dropbox
It can be used like:
This will place the Zendesk Support Feedback Tab (formerly known as dropbox) on to any template page you wish. Make sure it's as close to the footer as possible.
Alternatively, if you want the Zendesk Suuport Feedback Tab placed on all pages and posts on your site, you can choose this option from this plugin's settings page, rather than using the template tag.
Why doesn't the "Convert to ticket" link show up on my comments?
There are three possible reasons for this.
The person that made the comment does not have an email address, in which case turning their comment into a ticket would be useless, as you would not be able to get back to them.
That comment already has a comment against it, each comment can only have one Zendesk Support ticket associated.
You are not authenticated into Zendesk via Wordpress. To do this, you'll need to login via the Zendesk for Wordpress widget. This can either be the tickets widget, or the contact form widget (where anonymous submission are turned off).
What template tags are available at what do they do?
As of 1.6 there are two template tags available:
the_zendesk_webwidget
It can be used like:
This will place the Zendesk Support Web Widget on to any template page you wish. Make sure it's as close to the footer as possible.
Alternatively, if you want the Zendesk Web Widget placed on all pages and posts on your site, you can choose this option from this plugin's settings page, rather than using the template tag.
the_zendesk_dropbox
It can be used like:
This will place the Zendesk Support Feedback Tab (formerly known as dropbox) on to any template page you wish. Make sure it's as close to the footer as possible.
Alternatively, if you want the Zendesk Suuport Feedback Tab placed on all pages and posts on your site, you can choose this option from this plugin's settings page, rather than using the template tag.
Why doesn't the "Convert to ticket" link show up on my comments?
There are three possible reasons for this.
The person that made the comment does not have an email address, in which case turning their comment into a ticket would be useless, as you would not be able to get back to them.
That comment already has a comment against it, each comment can only have one Zendesk Support ticket associated.
You are not authenticated into Zendesk via Wordpress. To do this, you'll need to login via the Zendesk for Wordpress widget. This can either be the tickets widget, or the contact form widget (where anonymous submission are turned off).
Nope! It's completely up to you. If you want, you can just use the plugin for single sign on with Zendesk.