by zendesk_official 4 (27 reviews)

Zendesk Chat

Name: Zendesk Chat
Rating: 4.0 (27 reviews)
Author: zendesk_official

Zendesk Chat (previously Zopim) lets you monitor and chat with visitors surfing your store in real-time. Impress them personally and ease them into th …

Zendesk Chat ranks #1,953 among WordPress.org plugins with 10,000+ active installations, is #92 of 3,504 in the Communication category, a 4/5 rating from 27 reviews, and was last updated Aug 20, 2020. Data from WordPress.org, refreshed twice daily — see methodology.

Tested up to WP 5.5.23 (Current: 7.1.3)

v1.4.18 Current Version v1.4.18

Updated 6 years ago Last Update on 20 Aug, 2020

Refreshed 10 hours ago Last Refreshed on

#92 of 3,504 in Communication Top 5% by installs Downloads -15.2% this week No update in over a year

View on WordPress.org

Rank

#1,953

-1 this week

Active Installs

10K+

-25.8%

KW Avg Position

N/A

— No change

Downloads

1.3M

+8 today

Support Resolved

— No change

Rating

80%

Review 4 out of 5

4 (27 reviews)

Next Milestone 20K

Total Progress 33.3%

10K+ 20K+

540

Ranks to Climb

Growth Needed

8,000,000

Active Installs

Pro

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Need 6,675 more installs to reach 20K+

Rank Changes

Current #1,953

Change

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Active Installs Growth

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Active Installs 0,000,000+

Growth +0.0%

Peak 0,000,000

Downloads Growth

Downloads

Growth

Peak

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Reviews & Ratings

4.0

27 reviews

Overall 80%

18 (67%)

1 (4%)

2 (7%)

1 (4%)

5 (19%)

Security History

Source: WPVulnerability

1 known vulnerability on record · 0 in the last 24 months · checked 1 week ago

Feb 18, 2013

Zendesk Chat [zopim-live-chat] < 1.2.6 (closed)

CVE-2013-1808 · Fixed in v1.2.6

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Plugin Details

Version: 1.4.18
Last Updated: Aug 20, 2020
Requires WP: 3.1+
Tested Up To: 5.5.23
PHP Version: N/A
Author: zendesk_official

Support & Rating

Rating: ★ ★ ★ ★ ☆ 4
Reviews: 27
Support Threads: 0
Resolved: 0%

Keywords

chat chat online contact plugin contact us customer support

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TL;DR

AI summary of the plugin's readme

This plugin is for online store owners who want to interact with visitors on their website in real time. It provides a live chat widget so businesses can answer customer questions during the purchase process and reduce abandoned transactions.

Mobile optimized chat widget
Proactive chat triggers
Advanced analytics dashboard
Customizable chat widget
Multi-language support (40+ languages)
Integrates with UserVoice, Salesforce, Highrise, Batchbook, Zendesk, vTiger
Cross-browser support
Widget customization page

Frequently Asked Questions

Common questions about Zendesk Chat

Not at all! Zendesk Chat is a hosted livechat service. Simply configure the plugin and you're done!

Though designed to work on most browsers, Zendesk Chat works best in the following environment: IE 6 or later (PC), Firefox 2 or later (Mac, PC, or Linux), Safari 2 or later (Mac), Google Chrome (PC, Mac).

The plugin tries to link up with Zendesk Chat by connecting using a few approaches including PHP Curl. If the outgoing connections are blocked (eg. by a firewall), please request your server administrator. Alternatively, you can also manually include the script in the footer file ("wp-content/themes/default/footer.php" in your wordpress installation).

The plugin comes with a free plan specially tailored for Wordpress users. Power users can purchase upgrade options anytime.

You can easily do so by upgrading to a better plan. To find out more about the plans and features we offer, please visit https://www.zendesk.com/chat/pricing/#pricing Its just not working for me! HELP!

Wordpress Integration for Chat accounts The integration supports chat phase 4, 3 and 1 accounts. If you have a zendesk subdomain, please provide your subdomain as you are either chat phase 3 or 4 customer. If you don’t have a subdomain, leave the subdomain field as blank as you are chat phase 1 customer.