by CitCom. 0 (0 reviews)

CitCom Customer Insights

Name: CitCom Customer Insights
Author: CitCom.

Comprehensive user behaviour analytics and CRM dashboard for WordPress and WooCommerce.

CitCom Customer Insights ranks #55,080 among WordPress.org plugins with 0+ active installations, is #1,670 of 2,168 in the Analytics category, and was last updated Oct 14, 2026. Data from WordPress.org, refreshed twice daily — see methodology.

Compatible with WP 7.1.4

v2.8.0 Current Version v2.8.0

Updated 3 weeks ago Last Update on 14 Oct, 2026

Refreshed 1 week ago Last Refreshed on

#1,670 of 2,168 in Analytics Actively maintained

View on WordPress.org

Rank

#55,080

— No change

Active Installs

-100%

KW Avg Position

N/A

— No change

Downloads

408

+3 today

Support Resolved

— No change

Rating

Review 0 out of 5

0 (0 reviews)

Next Milestone 10

Total Progress 30%

0+ 10+

27,512

Ranks to Climb

Growth Needed

8,000,000

Active Installs

Pro

Unlock Exact Install Count

See the precise estimated active installs for this plugin, calculated from real-time ranking data.

Exact install estimates within tiers
Track install growth over time
Milestone progress predictions

Upgrade to Pro

Need 7 more installs to reach 10+

Rank Changes

Current #55,080

Change

Best #

Upgrade to Pro

Unlock 30-day and 90-day rank history charts with a Pro subscription.

Upgrade Now

Active Installs Growth

Upgrade to Pro

Active Installs 0,000,000+

Growth +0.0%

Peak 0,000,000

Downloads Growth

Downloads

Growth

Peak

Upgrade to Pro

Unlock 30-day, 90-day, and yearly download history charts with a Pro subscription.

Upgrade Now

Reviews & Ratings

0.0

0 reviews

Overall 0%

0 (0%)

Track This Plugin

Get detailed analytics, keyword tracking, and position alerts delivered to your inbox.

Start Tracking Free

Plugin Details

Version: 2.8.0
Last Updated: Oct 14, 2026
Requires WP: 6.2+
Tested Up To: 7.1.4
PHP Version: 8.0 or higher
Author: CitCom.

Support & Rating

Rating: ☆ ☆ ☆ ☆ ☆ 0
Reviews: 0
Support Threads: 0
Resolved: 0%

Keywords

analytics crm page views user tracking visitor tracking

Upgrade to Pro

Unlock keyword rankings, search positions, and detailed analytics with a Pro subscription.

Upgrade Now

Similar Plugins

Adminify – White Label, Admin Menu Editor, Login Customizer

6K+ installs

#2,757

Master Addons for Elementor – Elementor Addons, Widgets, Mega Menu Builder, Popup Builder, Widget Builder & Template Kits

30K+ installs

#1,015

Site Kit by Google – Analytics, Search Console, AdSense, Speed

5M+ installs

MonsterInsights – Google Analytics Dashboard for WordPress (Website Stats Made Easy)

GTM4WP – A Google Tag Manager (GTM) plugin for WordPress

700K+ installs

#83

Header Footer Code Manager

600K+ installs

#105

WP Statistics – Simple, privacy-friendly Google Analytics alternative

500K+ installs

#112

GA Google Analytics – Connect Google Analytics to WordPress

View all Analytics plugins

Frequently Asked Questions

Common questions about CitCom Customer Insights

Yes. WooCommerce is optional. Without it, the WooCommerce tab is hidden on user profiles and the Product Insights section (Pro) is unavailable. Everything else works the same.

If a supported consent management plugin is active (any plugin implementing the WP Consent API, or Cookies Banner & Privacy Suite (WPConsent)), tracking is automatically gated behind the visitor's statistics consent and no cookie is set before it. Without a consent plugin, visits are recorded by default, so it is the site owner's responsibility to disclose this in their privacy policy; the plugin registers suggested policy text to help with that.

Device, browser and operating system come from the browser's user-agent string, with no third-party service. Modern iPads identify themselves as Macs, and many Android tablets as phones, so those sessions are labelled that way. Windows 10 and 11 send the same identifier and are shown as "Windows 10/11".

Yes. Pages are tracked by a small request the page sends after it loads, which carries no expiring code, so a page served from a cache days later is still recorded. If you turn on guest tracking after a page was cached, that page records guest visits once the cache is cleared.

Tracking is performed by one lightweight, non-blocking request after the page has loaded, so it never delays the page itself. The visitor-facing script is a single dependency-free file of about 7 kB, loaded in the footer. Database writes are single-row inserts on the plugin's own indexed tables, and a visitor sending more than 30 tracking requests a minute is ignored.

Page URL, page title, referrer, visit time, time on page, session records with device/browser/OS and an IP address (anonymised by default: the last octet of an IPv4 address and the last 80 bits of an IPv6 address are zeroed), plus billing name and email for guests identified at WooCommerce checkout. Two cookies are used, both set by the tracking request rather than by the page itself: citccuin_session (session lifetime) and citccuin_guest_id (one year, guests only). All data stays in your own database; nothing is ever sent to an external service.

Data recorded by this plugin is included in WordPress's built-in privacy tools: Tools → Export Personal Data and Tools → Erase Personal Data (works for registered users and for guests identified by email). You can also delete everything at once from the Danger Zone on the Settings page. Old page views and sessions are pruned automatically after the configured retention period, along with guests who never created an account and have not returned within it. Ticking "Delete data on uninstall" removes the plugin's tables and settings when it is uninstalled.