by CitCom. 1 (0 reviews)

CitCom Customer Insights

Name: CitCom Customer Insights
Author: CitCom.

Comprehensive user behaviour analytics and CRM dashboard for WordPress and WooCommerce.

CitCom Customer Insights ranks #53,772 among WordPress.org plugins with 1+ active installations, is #1,180 of 1,993 in the Analytics category, a 1/5 rating from 0 reviews, and was last updated Jul 27, 2026. Data from WordPress.org, refreshed twice daily — see methodology.

Tested up to WP 7 (Current: 7.1.1)

v2.5.1 Current Version v2.5.1

Updated 1 month ago Last Update on 27 Jul, 2026

Refreshed 11 hours ago Last Refreshed on

#1,180 of 1,993 in Analytics

View on WordPress.org

Rank

#53,772

— No change

Active Installs

— No change

KW Avg Position

N/A

— No change

Downloads

208

+2 today

Support Resolved

— No change

Rating

20%

Review 1 out of 5

1 (0 reviews)

Next Milestone 10

Total Progress 30%

0+ 10+

44,012

Ranks to Climb

Growth Needed

8,000,000

Active Installs

Pro

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Rank Changes

Current #53,772

Change

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Active Installs Growth

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Active Installs 0,000,000+

Growth +0.0%

Peak 0,000,000

Downloads Growth

Downloads

Growth

Peak

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Reviews & Ratings

1.0

0 reviews

Overall 20%

0 (0%)

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Plugin Details

Version: 2.5.1
Last Updated: Jul 27, 2026
Requires WP: 6.2+
Tested Up To: 7
PHP Version: 7.4 or higher
Author: CitCom.

Support & Rating

Rating: ★ ☆ ☆ ☆ ☆ 1
Reviews: 0
Support Threads: 0
Resolved: 0%

Keywords

analytics crm page views user tracking visitor tracking

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Frequently Asked Questions

Common questions about CitCom Customer Insights

Yes. WooCommerce is optional. Without it, the WooCommerce stats tab is hidden on user profiles and the Product Insights section is unavailable.

If a supported consent management plugin is active (any plugin implementing the WP Consent API, or Cookies Banner & Privacy Suite (WPConsent)), tracking is automatically gated behind the visitor's statistics consent. Without a consent plugin, visits are recorded by default — it is the site owner's responsibility to disclose this in their privacy policy; the plugin registers suggested policy text to help with that.

Tracking is performed via a lightweight, non-blocking AJAX request. The visitor-facing script is a single dependency-free file of about 6 kB, loaded in the footer. Database writes are single-row inserts on a dedicated table with proper indexes.

Page URL, page title, referrer, visit time, time on page, session records with device/browser/OS and an IP address (anonymised by default — last octet zeroed for IPv4), plus billing name and email for guests identified at WooCommerce checkout. Two cookies are used: citccuin_session (session lifetime) and citccuin_guest_id (one year, guests only). All data stays in your own database — nothing is ever sent to an external service.

Data recorded by this plugin is included in WordPress's built-in privacy tools: Tools → Export Personal Data and Tools → Erase Personal Data (works for registered users and for guests identified by email). You can also delete everything at once from the Danger Zone on the Settings page, and old data is pruned automatically after the configured retention period.