by HelpCrunch 5 (6 reviews)

HelpCrunch – Live Chat, Chatbot & Knowledge Base for Customer Service

Name: HelpCrunch – Live Chat, Chatbot & Knowledge Base for Customer Service
Rating: 5.0 (6 reviews)
Author: HelpCrunch

The one-stop platform for even stronger customer relations. Bolster your customer support with its live chat, chatbot, and knowledge base software.

HelpCrunch ranks #4,231 among WordPress.org plugins with 3,000+ active installations, is #206 of 3,352 in the Communication category, a 5/5 rating from 6 reviews, and was last updated Aug 21, 2026. Data from WordPress.org, refreshed twice daily — see methodology.

Compatible with WP 7.1.0

v2.0.14 Current Version v2.0.14

Updated 3 weeks ago Last Update on 21 Aug, 2026

Refreshed 6 hours ago Last Refreshed on

#206 of 3,352 in Communication Top 10% by installs Downloads -9.5% this week Actively maintained

View on WordPress.org

Rank

#4,231

-2 this week

Active Installs

3K+

+0.2%

KW Avg Position

24.6

0.2 worse

Downloads

22.8K

+3 today

Support Resolved

— No change

Rating

100%

Review 5 out of 5

5 (6 reviews)

Next Milestone 4K

Total Progress 76.2%

3K+ 4K+

585

Ranks to Climb

Growth Needed

8,000,000

Active Installs

Pro

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Need 238 more installs to reach 4K+

Rank Changes

Current #4,231

Change

Best #

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Active Installs Growth

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Active Installs 0,000,000+

Growth +0.0%

Peak 0,000,000

Downloads Growth

Downloads

Growth

Peak

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Reviews & Ratings

5.0

6 reviews

Overall 100%

6 (100%)

0 (0%)

Security History

Source: WPVulnerability

No known vulnerabilities on record for HelpCrunch. Checked 1 month ago.

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Plugin Details

Version: 2.0.14
Last Updated: Aug 21, 2026
Requires WP: 3.6+
Tested Up To: 7.1.0
PHP Version: N/A
Author: HelpCrunch

Support & Rating

Rating: ★ ★ ★ ★ ★ 5
Reviews: 6
Support Threads: 0
Resolved: 0%

Keywords

chat chat plugin chat widget chatbot live chat

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TL;DR

AI summary of the plugin's readme

This plugin is for WordPress site owners who want to handle customer support directly on their website. It combines live chat, a chatbot, a knowledge base, and messenger integrations into one tool so support requests from multiple channels can be managed in a single place.

Live chat widget
Auto messages
In-app messages
Canned messages
Chatbot builder (HelpBot)
Knowledge base articles
Email automation
Shared inbox

Frequently Asked Questions

Common questions about HelpCrunch – Live Chat, Chatbot & Knowledge Base for Customer Service

HelpCrunch is a one-stop platform for creating long-term customer relationships. It mixes such advanced tools as multichannel live chat, chatbot, knowledge base, shared inbox, and a popup builder for lead generation, sales, customer support, and customer engagement.

Both! You can sign up for a 14-day free trial with HelpCrunch (no card required) and once you are ready to upgrade, pick a pricing plan that suits your business goals best. The costs start from $15/month per team member.

Congratulations! Now, people can reach out to you via a chat bubble they see on your website without superfluous movements.

No. HelpCrunch is a fully optimized solution for WordPress websites. You can start chatting right after you install the HelpCrunch WordPress chat plugin.

Yes. All messages and conversations are grouped and available in your shared inbox.

Sure! We have Chat SDK & Messaging API for iOS and Android that makes in-app messaging a breeze. Additionally, you can install HelpCrunch Inbox iOS or Android app to manage your conversations on the go.

Yes! You can install a chatbot from HelpCrunch on your website with no additional code.

For now, our chatbot is reactive. But we're doing our best to make it proactive. To activate the bot, your customers should send a message in the chat widget.

Yes. One of the steps in the step-by-step installation guide says that to install the chat plugin, you need to copy the HelpCrunch code from the settings section in your HelpCrunch account.

Yes. You can show or hide some pages where you want to show the widget.